Customer Service
- Shipping & Delivery
TO RECEIVE FREE FREIGHT ON NET 30 ORDERS, YOUR ORDER MUST BE OVER $1000.00 AND MUST PAY YOUR INVOICE IN 10 DAYS. IF YOU TAKE FULL 30 DAY TERM, YOU ARE NOT ELIGIBLE TO RECEIVE FREE FREIGHT. - Privacy & Security
We appreciate the trust you place in Sun Laboratories, Inc., and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, describes the information we collect and how we use it. We always welcome your questions and feedback. - Place an order from our website
- Return an item or make an exchange
- Inquire about our services
- Subscribe to our Email Newsletter
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion, or event
- Returns & Replacements
THE MAJORITY OF THE PRODUCTS ARE SOLD WITH THE UNDERSTANDING THAT THEY CARRY A 1-YEAR GUARANTEED REPLACEMENT AGAINST BACTERIAL CONTAMINATION WITH THE SUN LABORATORIES, Inc. TOTAL LIABILITY LIMITED TO THE AMOUNT INVOICED. SUN LABORATORIES, Inc. IS NOT RESPONSIBLE FOR CUSTOMER'S LOSS OR PROFITS, LOSS OF SALES OR LOSS OF EXPECTATION IN COMPANY'S GOODWILL. SUN LABORATORIES, Inc. IS UNABLE TO HONOR ANY GUARANTEE OR RETURN POLICY FOR ANY CUSTOMER SUPPOLIED FORMULAS, RAW MATERIALS AND/OR PRODUCTS. ALL UNUSED PRODUCTS OR COMPONENTS LEFT WITHOUT OPEN ORDERS IN EXCESS OF 90 DAYS WILL BE DISPOSED OF AT THE DISCRETION OF SUN LABORATORIES, Inc.
TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
WE HONOR 30 DAY MONEY BACK GUARANTEE OR FREE EXCHANGE WHEN ONE ITEM IS PURCHASED AT RETAIL PRICE.
FOR WHOLESALERS ALL THE SALES ARE FINAL. WE HONOR 30 DAY EXCHANGE WITH 25% RESTOCKING FEE. - Payment, Pricing & Promotions
ALL SALES ARE MADE WITH THE EXPRESS CONDITIONS AGREED UPTON HERE: 1.5% LATE CHARGE PER MONTH ON PAST DUE INVOICES PLUS COLLECTION, COURT COSTS & ATTORNEY'S FEE AS PERMITTED BY LAW. - Updating Account Information
Customers can edit/update account information by logging to their account and clicking on my account.
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our website by using data gathered with "cookies" and/or other online tools such as "pixel tags."